Frequently Asked Questions

SubManage is an all-in-one digital services platform offering premium web hosting, social media scheduling tools, and AI-powered automation solutions. We provide enterprise-grade services at affordable prices, tailored for businesses in Bangladesh and across South Asia.

SubManage is designed for small to medium businesses, startups, freelancers, and agencies who need reliable hosting, social media management, and AI automation tools without the complexity or cost of enterprise solutions.

Simply browse our Services page, choose the plan that fits your needs, create an account, and complete the payment. Your service will be activated once your payment is verified by our team.

We accept bKash (Send Money / Pay Bill) and domestic bank transfers. After placing an order, you'll see the account details and instructions for your chosen payment method. International payment options are coming soon.

After selecting a plan, you'll complete payment via bKash or bank transfer. Then you submit the Transaction ID in our system. Our team verifies your payment (usually within a few hours) and activates your service. You'll receive email notifications at every step.

If your payment can't be verified, you'll receive an email explaining the reason. You can simply submit a new transaction with the correct details. Common reasons include incorrect amounts or invalid transaction IDs.

Yes! You can change your plan at any time. Upgrades take effect immediately, and downgrades apply at the end of your current billing cycle. Contact our support team to initiate a plan change.

We offer a 7-day money-back guarantee on all new subscriptions. If you're not satisfied within the first week, contact us and we'll process a full refund — no questions asked.

Most services are activated within 1–4 hours after payment verification. During business hours (Sat–Thu, 10am–6pm BST), activation is typically faster. You'll receive an email confirmation once your service is ready.

Yes! For hosting plans, we offer free website migration from your current provider. Our team will handle the entire process to ensure zero downtime. Just reach out to support after subscribing.

We guarantee 99.9% uptime across all hosting plans. Our infrastructure is built on enterprise-grade servers with redundant networking and automatic failover systems.

You can reach us through email, phone, or the contact form on this website. Our support team responds within 24 hours for email inquiries. For urgent issues, phone support is available during business hours.